The Core Agent
One agent, one job
A Core Agent is the unit you buy, the unit we build, and the unit we meter. It's scoped like a role description, not like a software feature — which is why you can reason about what it will and won't do.
What's inside one
01 · TRIGGER
When it wakes up
A schedule, an email arriving, a job marked done, a form submitted.
02 · CONTEXT
What it's allowed to read
Your rate card, past correspondence, the customer record — nothing wider.
03 · RULES
How it decides
Written from how your team already works, refined in Month 0.
04 · GATE
When it stops
The conditions that send it to your approvals queue instead of out the door.
What a Core Agent is
A named role with one responsibility
Scoped access to the systems that role needs
A set of rules built from your actual process
A logged record of everything it did
Something you can switch off in one click
What it isn't
A general assistant that does whatever you ask
A chatbot bolted onto your website
A replacement for the person who runs the department
Something that improves on its own without us
Exportable — the logic stays ours
You can talk to it
Ask your agent where a job stands, what it sent this week, or why it stopped on something. It answers from its own log — not from a general model guessing.
See the dashboard →Why didn't the Tan Holdings invoice go out?
It's at $14,200, which is over your $10,000 limit, so it's waiting in approvals. I drafted it on Tuesday and flagged that their PO number was missing — I've asked their accounts inbox for it.
Start with one agent
$1,500 a month for one Core Agent, setup and maintenance included.
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