Jobs captured, planned, scheduled and closed without anyone chasing the middle. This is the department the homepage team runs — Ben, Chloe, Tiffany, Sarah, Priya and Haziq, each scoped to one stage of a job.
Captures every new request from wherever it arrives, checks nothing essential is missing, and turns it into a job brief the rest of the team can act on.
Breaks the job into steps, works out what depends on what, and sets owners and due dates before anyone starts.
Checks who and what is free, assigns staff and suppliers, and confirms the schedule with everyone who needs to know.
Watches every deadline and flags a delay before it becomes an emergency, with the options already worked out for you.
We're specific about this, because an operations agent that reschedules customers on its own damages relationships faster than it saves time. These stay with you by default.
The paperwork differs more than you'd think. These pages cover the specifics.
The audit maps where jobs actually stall between people, and comes off your first month.