Jobs booked over WhatsApp and phone. Proof of delivery sitting in a driver's camera roll. Invoices raised a week late because nobody had time to match the delivery orders. The work moves fast; the paperwork does not.
A customer WhatsApps one job, emails another and calls about a third. The Intake Agent captures all three into the same job sheet, checks the address and time window are actually workable, and asks the customer directly when something is missing.
The signature exists, on a phone, somewhere. The Dispatch Agent chases the POD the moment a job is marked done, files it against the job, and tells you which jobs cannot be invoiced yet because the proof is still missing.
Billing waits for someone to match delivery orders to rate cards. The Billing Agent raises invoices as jobs close, applies the right customer rate including waiting time and after-hours, and holds anything unusual for you.
Nobody switches on six agents at once. These are the departments that pay for themselves first in this trade.
Bookings arriving by WhatsApp, phone and email, and invoicing running a week behind because nobody had matched the delivery orders. Intake captures every booking into one sheet; Billing raises invoices as jobs close and holds the ones still missing proof of delivery.
See what this would look like for you →We connect to what's there. No one is migrating off their accounting system to make this work.
Give the demo a real booking and watch where it stops.