What's in scope
What the retainer covers
Published because the scope argument in month three is how most engagements like this go wrong. If something below isn't right for you, better to find out now.
Your setup month
Discovery, process mapping, agent build, system connection, shadow running. Billed once at your plan rate.
Billed onceRunning & monitoring
We watch the agents, not you. Failures come to us first.
IncludedTuning as you change
New rate card, new terms, a process change — the agent gets updated.
IncludedAPI & model costs
Bundled inside your monthly credit allowance. No separate usage invoice.
IncludedStandard integrations
Anything with a documented API. See the integrations page.
IncludedLegacy & on-premise systems
No API, or a system that needs a screen-scraper. Quoted separately.
ScopedData cleanup & migration
If your records need fixing before an agent can use them, that's a project.
ScopedBespoke systems
Custom dashboards, internal tools, multi-system ecosystems.
ScopedCredit overages
Beyond your monthly allowance. We warn you before you get there.
ScopedIf it's scoped separately, you'll see the number first
Nothing outside the retainer starts without a written quote you've agreed to. There is no scenario where work happens and the invoice explains it afterwards.
Find out which side you're on
The audit tells you what's in the retainer and what isn't, for your business specifically.
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